An exciting opportunity has arisen to join a global technology provider powering travel for everyone, everywhere. Our client helps people experience the world in new ways and build lasting connections.
Key Responsibilities
Process Development and Documentation: The candidate should be able to create and maintain documentation for current and future business processes, particularly those that impact business workflows and jobs regularly performed.
Maintenance and Tracking: They will need to maintain and track daily, monthly, and quarterly processes to ensure compliance with service levels and operational efficiency.
Metrics and Reporting: Develop monthly metrics to analyze and drive improvements based on business results.
Policy and Procedure Enhancements: Propose and implement changes to enhance efficiency and add value to the team and organization.
Business Requirement Documentation: Gather and document requirements for product improvements or fixes.
Process Workflow Facilitation: Collaborate on improvements and automation of processes and define clear use cases.
Analysis and Decision Support: Provide data-driven insights to influence decision-makers and enhance operational effectiveness.
Required Qualifications and Skills
Experience: 3-5 years in business or process analytics within a tech-focused environment.
Educational Background: Bachelor’s degree in Business Management, IT, Financial Management, or related fields.
Technical Proficiency: Familiarity with Microsoft Office Suite, SharePoint, Project, Visio; knowledge of ServiceNow is a plus.
Project Management: Strong background in managing projects and understanding PPM (Project Portfolio Management) processes.
Communication and Interpersonal Skills: Must be an excellent communicator, capable of presenting ideas and engaging with various stakeholders effectively.
Problem-Solving: Should possess critical thinking abilities and be able to solve problems creatively and efficiently.
Core Competencies
Attention to Detail: High precision in work output.
Proactivity and Self-Motivation: Ability to work independently and take initiative.
Team Collaboration: Works well in a team setting and can manage interactions with diverse work styles.
Adaptability: Flexible and able to adjust to a changing environment.
Specific Functional Activities
Develop and document impactful business processes.
Analyze information from user groups to improve business visibility and effectiveness.
Document business requirements for enhancements or repairs.
Understand technical language and new technologies.
Technical Skills
Familiarity with troubleshooting hardware for Mac and Windows systems.
Understanding of network issues and software problem-solving.
Team Dynamics
The candidate will join a team of 9, including 5 engineers and 3 analysts, supporting self-service and documentation tools for a global service desk and field service.