Job Description:

We are seeking a dynamic and skilled Customer Account Executive to join our team at the Kingston Head Office. We are seeking a results-driven individual with strong communication and leadership capabilities to drive customer satisfaction and contribute to the overall success of our eCommerce initiatives.

Key Responsibilities:

• Manage and nurture key customer accounts, ensuring their needs and expectations are met.
• Develop and implement account strategies that align with business objectives and drive growth.
• Lead and manage multiple stakeholders to achieve successful outcomes.
• Effectively communicate with internal teams and customers to ensure seamless operations.
• Collaborate with cross-functional teams to ensure smooth execution of eCommerce strategies.
• Analyze market trends and customer feedback to identify opportunities for improvement.

Required Qualifications:

• Proven experience in customer account management or similar roles.
• Strong leadership skills with the ability to lead and manage stakeholders effectively.
• Excellent communication and interpersonal skills.
• Demonstrated ability to develop and execute account strategies.
• Openness to working in a dynamic and fast-paced eCommerce environment.

Preferred Qualifications:

• Experience with Amazon or consumer goods industry is desirable.
• Ability to take ownership of strategies and drive them to successful completion.
• Flexibility and adaptability to changing priorities and challenges.
• Previous experience working within an eCommerce context.

Additional Information:

This role involves occasional travel to the Amazon site in central London. While the initial duration is 12 months, there is a possibility for extension based on performance. There may also be an opportunity for a permanent role further down the line, although this is not guaranteed.