We are seeking a dynamic and skilled Customer Account Executive to join our team at the Kingston Head Office. We are seeking a results-driven individual with strong communication and leadership capabilities to drive customer satisfaction and contribute to the overall success of our eCommerce initiatives.
- Manage and nurture key customer accounts, ensuring their needs and expectations are met.
- Develop and implement account strategies that align with business objectives and drive growth.
- Lead and manage multiple stakeholders to achieve successful outcomes.
- Effectively communicate with internal teams and customers to ensure seamless operations.
- Collaborate with cross-functional teams to ensure smooth execution of eCommerce strategies.
- Analyze market trends and customer feedback to identify opportunities for improvement.
- Proven experience in customer account management or similar roles.
- Strong leadership skills with the ability to lead and manage stakeholders effectively.
- Excellent communication and interpersonal skills.
- Demonstrated ability to develop and execute account strategies.
- Openness to working in a dynamic and fast-paced eCommerce environment.
- Experience with Amazon or consumer goods industry is desirable.
- Ability to take ownership of strategies and drive them to successful completion.
- Flexibility and adaptability to changing priorities and challenges.
- Previous experience working within an eCommerce context.
This role involves occasional travel to the Amazon site in central London. While the initial duration is 12 months, there is a possibility for extension based on performance. There may also be an opportunity for a permanent role further down the line, although this is not guaranteed.