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Customer Account Executive

Customer Account Executive

Posted on: August 22, 2023

Start Date: ASAP (max 1 month notice)

Sector: Business Professionals

Location: Kingston

PAYE Work Level & Salary: 1C / Max £39,600

Duration: 12 months | Monday – Friday = 36.25 hours per week / 7.25 per day

An exciting opportunity has arisen to join a world-leading global organisation. Our client, a leading, global FMCG company with brands such as PG Tips, Dove, Knorr, Persil & Magnum, is currently looking to recruit a Customer Account Executive.

Job Description:

We are seeking a dynamic and skilled Customer Account Executive to join our team at the Kingston Head Office. We are seeking a results-driven individual with strong communication and leadership capabilities to drive customer satisfaction and contribute to the overall success of our eCommerce initiatives.

Key Responsibilities:

  • Manage and nurture key customer accounts, ensuring their needs and expectations are met.
  • Develop and implement account strategies that align with business objectives and drive growth.
  • Lead and manage multiple stakeholders to achieve successful outcomes.
  • Effectively communicate with internal teams and customers to ensure seamless operations.
  • Collaborate with cross-functional teams to ensure smooth execution of eCommerce strategies.
  • Analyze market trends and customer feedback to identify opportunities for improvement.

Required Qualifications:

  • Proven experience in customer account management or similar roles.
  • Strong leadership skills with the ability to lead and manage stakeholders effectively.
  • Excellent communication and interpersonal skills.
  • Demonstrated ability to develop and execute account strategies.
  • Openness to working in a dynamic and fast-paced eCommerce environment.

Preferred Qualifications:

  • Experience with Amazon or consumer goods industry is desirable.
  • Ability to take ownership of strategies and drive them to successful completion.
  • Flexibility and adaptability to changing priorities and challenges.
  • Previous experience working within an eCommerce context.

Additional Information:

This role involves occasional travel to the Amazon site in central London. While the initial duration is 12 months, there is a possibility for extension based on performance. There may also be an opportunity for a permanent role further down the line, although this is not guaranteed.